For important information regarding order processing, shipping and online security.
Payment must be made by an Australasian ( Australian or New Zealand) issued credit card. No international orders are accepted at this time. Please note that some banks may charge an international transaction fee on Australian orders.
For your security, Zap Pow Pow does not store credit card information for online orders.
All prices include New Zealand and Australian GST. We cannot accept tax exempt IDs or resale certificates for online customers. Please call to speak with us if you require assistance with tax issues.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Customers are advised that refunds for orders cancelled for reasons other than faulty goods, inability to supply, or unreasonable delay, whereby the payment form is a credit card or Eftpos in-store, will incur a payment processing fee which will be deducted from the total amount refunded. The current payment processing fee is 2.5% of the total order amount.
Orders cancelled for an exchange of goods of the equivalent value, or cancelled for store credit, will not incur a processing fee.
If your credit card billing and shipping addresses are different, or if your transaction is over $1000, your order will automatically be subject to security review. See our Security Statement for detailed information.
Orders must be received by 2 PM Local New Zealand time Monday-Friday and are shipped as promptly as possible, subject to availability and security check. We do NOT accept or offer back-ordered items at this time.
RECEIVING YOUR ORDER
Upon receipt of your purchase, please check that all items on your packing slip have been accounted for. Carefully unpack and inspect the condition of all equipment, taking care not to damage the manufacturer’s original packaging.
Do not fill out the manufacturer’s warranty cards or throw away any packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. Zap Pow Pow cannot accept merchandise for return with completed warranty cards, or damaged or missing collateral material.
All claims for damaged or missing items must be reported to Zap Pow Pow within seven (7) business days of receipt of equipment. In the event your package arrives damaged, it is the responsibility of the customer to contact the shipping carrier to inspect the package to assure full refund or replacement.
Zap Pow Pow will not be responsible for any consequential or incidental damage resulting from the sale or use of any equipment purchased from us. It is important to read all instruction manuals before using your equipment.
If your product is faulty, damaged or not working, and is covered under warranty, you will need to lodge a return request. You can also return the product to any of our stores.
Most items sold by Zap Pow Pow are covered by a manufacturers’ warranty (minimum term of 12 months from date of purchase). Some products have a warranty that is longer than 12 months. Please see the manufacturers’ websites for details.
If the warranty period on a item has expired, we will make every effort to facilitate the repair in-house, refer you to the manufacturer or the manufacturers’ authorised service centres.
Before submitting this request we recommend you:
- review your user manual to confirm you have used the item correctly
- visit the manufacturer’s website to see the frequently asked questions, downloads and tutorials.
If a returned product is found to have no-fault it will be returned as-is, and an assessment fee may be charged.
Before returning any merchandise please submit a return request.
REFUND AND STORE CREDIT POLICY
Any return requests for change of mind or exchange must be made within fourteen (14) days of your receipt of the equipment and are subject to approval. Refunds and store credits will not be offered for goods without good reason.
Items can be returned only if they are in original packaging and delivered to Zap Pow Pow in the same new condition as sold with literature, instructions and blank warranty cards intact. Unless defective, a discretionary 15% restocking fee will be charged on opened box products that we normally stock.
Once approved, refunds will be issued by the original payment method within 14 business days of the return. Please note a 2.1% fee applies to credit card refunds.
While Zap Pow Pow makes every effort to inform its customers the details of the products we carry, it is ultimately the consumer’s responsibility to understand the specifications, capabilities and limitations of the products purchased. Failure on the customer’s part to do so does not warrant a no-charge refund or exchange.
Store credit must be used within one year of the original purchase.
Before returning any merchandise please submit a return request here.
SPECIAL ORDER ITEMS
Special order or non-stock items are not returnable for a refund or store credit.
Unless faulty, opened box headphones or earphones are non-returnable due to health and safety requirements.
It is the customer’s responsibility to complete any rebate forms and return them to the manufacturer within the specified time limit and conditions of the manufacturer’s rebate program. It is also the customer’s responsibility to carefully read and understand the terms and conditions of such rebate programs including any UPC code requirements before discarding any packaging.
CHECKING YOUR ORDER STATUS
The best way to check the status of your online orders is to e-mail firstname.lastname@example.org Please reference your order number in your e-mail so that we will be to respond to you promptly.